Privacy Policy
This Privacy Policy describes how National Casino (“the Company”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects the personal information of users (“you” or “your”) who access our website and services. This Policy applies to all users residing in Australia and is designed to comply with applicable privacy laws and regulations.
1. Collection of Personal Information
We collect personal information that you provide to us when you register an account, use our services, communicate with our support team, or participate in promotional activities. The types of personal data we may collect include, but are not limited to, your name, date of birth, address, email address, telephone number, payment information, and identification documents. We may also collect technical information such as IP address, browser type, device information, and usage data through cookies and similar technologies.
2. Purposes of Data Processing
We process your personal information for the following purposes: to verify your identity and eligibility to use our services; to facilitate account registration and management; to process financial transactions and payments; to comply with legal and regulatory obligations, including anti-money laundering and responsible gambling requirements; to communicate with you regarding your account, service updates, and promotional materials (where permitted by law); to ensure the security and integrity of our website and services; and to analyze usage trends to improve user experience and service performance.
3. Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds: your consent, where you have provided it; the necessity of processing for the performance of a contract with you; compliance with legal obligations to which we are subject; and our legitimate interests, provided such interests are not overridden by your rights and freedoms.
4. Disclosure of Personal Information
We may disclose your personal information to the following categories of recipients: our affiliated companies and service providers who assist us in delivering our services (such as payment processors, IT support, and identity verification partners); governmental and regulatory authorities, where required by law; and other third parties with your consent or as otherwise permitted or required by applicable law. All third parties are required to process your data in accordance with this Privacy Policy and applicable data protection laws.
5. International Data Transfers
Your personal information may be transferred to and processed in countries outside Australia, including jurisdictions where data protection laws may differ. In such cases, we implement appropriate safeguards to ensure that your information remains protected in accordance with applicable requirements, including the use of standard contractual clauses or other approved mechanisms.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When your information is no longer required, it will be securely deleted or anonymized in accordance with our data retention policies.
7. Security of Personal Information
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, secure storage, access controls, and regular security assessments. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you have the following rights regarding your personal information: the right to access and obtain a copy of your data; the right to rectify inaccurate or incomplete information; the right to request the erasure of your data, subject to legal requirements; the right to restrict or object to the processing of your data; and the right to withdraw your consent where processing is based on consent. You may exercise these rights by contacting us through the details provided below. We may require verification of your identity before responding to your request.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your interactions with our website, improve user experience, and deliver relevant content. You may manage your preferences regarding cookies through your browser settings. Detailed information about the use of cookies is available in our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party sites or services that are not operated or controlled by National Casino. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or industry standards. Any changes will be posted on this page, and where appropriate, we will notify you of significant updates. Your continued use of our services after such changes constitutes your acceptance of the revised Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Data Protection Officer at [email protected]. We will address your inquiry in accordance with applicable privacy laws.
13. Complaints
If you believe that your privacy rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority in Australia. We encourage you to contact us first so that we may address your concerns directly.
14. Minors’ Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from minors. If we become aware that personal data has been collected from a minor, we will take appropriate steps to delete such information promptly.
This Privacy Policy was last updated on 1 June 2024.